Privacy Policy admin February 6, 2020

This privacy protection policy, processing of personal data, and the use of cookies is a fundamental commitment to us with all those who relate to our company.

We therefore advise you to read this document that represents our privacy policy, as we want you to become aware of and understand how we treat the information you make available while browsing our website.

The access and use of this website, hereinafter referred to as the website, confers the user status to the visitor of the same.


Surveillance Street, nr 2998

Silvermoz, based in Surveillance Street, Nampula, registered with the Commercial Registry of Nampula under its NUEL No. 100799693, hereinafter designated by Silvermoz, is the legitimate owner and consequently responsible for the website and as such undertakes to ensure the privacy of the personal data of the users of the same.


1.1. Personal data must be understood the information of any nature and support, including sound and image, relating to an identified or identifiable natural person. A person who can be identified, directly or indirectly, in particular by reference to an identification number or one or more specific elements of his physical, physiological, psychological, economic, cultural or social identity, shall be regarded as identifiable.

1.2. Cookies should be understood the temporary registration of small text files that a website, when visited by the user, places on your computer or mobile device through the internet (browser). Placing cookies will help the website recognize your device the next time you visit it.


2.1. Silvermoz is the entity responsible for the collection and processing of users’ personal data, namely the categories of data collected, what the processing of the data is and the purposes for which they are used.


3.1. During access to the website, as well as in its navigability, a set of computer data are automatically collected, which are recorded temporarily in their own files, and are also automatically deleted after a certain period. The collection of this data is merely technical, such as connection configuration, system security, technical network administration and optimization of our site. The data we refer to are as follows:

3.1.1. IP address of the requesting processor;

3.1.2. Information on geographical location;

3.1.3. Information about your visits and use of this website, including the length of the visit, page views and website navigation paths;

3.1.4. Date and time of access;

3.1.5. Name and url of the downloaded file;

3.1.6. Volume of data transmitted;

3.1.7. Status information of the transfer in particular its completion;

3.1.8. Identification data of the browser software and operating system;

3.1.9. Website from which you accessed our website;

3.1.10. Word you used to search about our website;

3.1.11. Name of the Internet service provider.

Before disclosing another person’s personal information, you must obtain that person’s consent to the disclosure and processing of that personal information in accordance with this policy.

3.2. During your visit to the website, Silvermoz may collect your personal data (e.g. name, email and contact number when you fill out the contact form).

3.3. To fill out the contact form on the contact page, you are required to have your name, telephone contact, email, subject, etc. A dialog box called a message is also available in which you can leave more information containing other personal data recorded.

3.4. Silvermoz may provide the possibility of subscribing to a free newsletter service to visitors to its website. The purpose of this service is to bring to the attention of its subscribers, relevant information within the areas of interest covered by the services provided by Silvermoz. In order to take advantage of this service you will necessarily need to provide your email address. You can unsubscribe from the newsletter service at all times, just by following the directions in this direction at the end of each newsletter.

3.5. The personal information that is sent to us through our website will be used for the purposes specified in this policy. Thus, we may use your personal information for the following:

3.5.1. Relate commercially;

3.5.2. Customize the website;

3.5.3. Allow the use of the services available on our website;

3.5.4. Send payment statements, invoices and reminders to partners;

3.5.5. Send email notifications that have been requested by users;

3.5.6. Deal with complaints made by users related to our website;

3.5.7. Keep our website safe and prevent fraud;

3.6. By using the Silvermoz website, you agree to accept this Privacy Policy as explained in this section of the website. If you do not accept the terms of this Privacy Policy, we ask that you do not provide any personal data through this website to Silvermoz.

3.7. You warrant that the personal data provided to Silvermoz is true and becomes responsible for communicating any changes to it.


The user’s personal data will be kept for the period necessary to comply with legal obligations. In the absence of a specific legal requirement, your personal data will be stored and stored for 12 years after the user’s last change, update or interaction with Silvermoz. At the end of this period, they will be eliminated


Personal data collected and processed by Silvermoz is stored on servers with limited, monitored and controlled access, located in facilities specific to this purpose, namely certified datacenters.


The provision of certain services by Silvermoz may involve the transfer of your data to other entities, even if they are located outside Mozambique. Arising from this situation, Silvermoz with your consent to this policy will strictly comply with applicable legal provisions, in particular as regards the determination of the suitability of data transfer to a particular country with respect to the protection of personal data and the requirements applicable to such transfers.


Silvermoz’s commitment and objective is to ensure the quality and integrity of the information provided by website users, having implemented the necessary measures, both at the technological and organizational level, in order to keep the information secure, namely authentication / access control systems (login and password), firewall use and intrusion detection systems, registration of actions taken by Silvermoz employees on personal data of users of the website.


This website uses cookies to improve its service. Some cookies are essential to ensure the features available, while others are intended to improve performance and the user experience. You should no longer access our website after the cookie alert if you do not agree to their use.


In accordance with the legislation in force, the user has the right of access and rectification of his/her data, as well as the right to request its deletion, to owe its processing and to obtain its limitation or portability to the extent applicable. You may also owe that your data is used for the purpose of creating your customer profile; in this case, you will not be able to benefit from personalized offers or services. In addition, you may, at any time, ask to stop receiving our communications for marketing and advertising purposes.

These rights may be exercised by contacting Silvermoz directly

By mail: Surveillance Street, Khatau NR 2998 Building

By email:[email protected]


We allow you to connect to social networks, but we are not responsible for your privacy and security policies, nor are we responsible for the processing of data after you connect to social networks.

In the case of links to websites, applications or systems external to Silvermoz, they are subject to their own privacy policies. In the case of links to websites, applications or systems external to Silvermoz, they are subject to their own privacy policies. …

We recommend that you review the conditions of use and privacy policies of these social networks to know exactly how they use users’ personal data, as well as the procedure for deleting or limiting the processing of such data.


In the event of controversy or complaint of any nature related to this website, Mozambican law will apply regardless of any applicable conflict of laws.

All legal actions or procedures arising out of or relating to this privacy policy, its validity, application, compliance or non-compliance, or the matter of this privacy policy, shall fall within the jurisdiction of the Mozambican courts, and you consent to and submit to the jurisdiction of these courts in the cases indicated.

12.GDPR compliance

Here at Silvermoz, Lda, we take the privacy and security of your data very seriously. We are prepared for the European General Data Protection Regulation (GDPR), which entered into force on 25 May 2018 and comply with Mozambican Law No. 3/2017 (Electronic Transactions Act).


Silvermoz reserves the right to change this agreement without notice, considering that this privacy policy is subject to constant changes arising from changes in applicable law. The date of last update is indicated in the caption “last revision” in the footer of this document. Changes to this privacy policy will take effect at the time of its publication on the website.

Last revision of this document: 11 January 2021