XD SAT admin December 17, 2021

Gestão completa para empresas de informática

ON-PREMISES OR CLOUD

Choose where you want to save your information on your PC, on a local network, or in the Cloud.

MULTI-DATABASE

Choose the database that best suits your needs: Mysql, Maria DB.

STABLE AND SAFE

Any detected bug is fixed on the same day and the update is available online.

SELF-UPDATEABLE

The XD connects automatically to the internet and auto updates to the latest existing version.

EVOLUTIONARY

XD's R&D team works every day adding news to their XD GC,

POWERFUL AND FLEXIBLE

XD information can be stored locally on your PC, on a dedicated server, or even in the cloud.

Reception of equipment

The first program in Portugal dedicated exclusively to the management of computer companies

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Queue management

Customer service management through several branches, with indication of average waiting time. Ticketing system and display on call order screen.

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Online ticketing system

Possibility of online registration and consultation of technical support requests between customer and the company to monitor the repair process.

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Management of assistance contracts

Customer service management through several branches, with indication of average waiting time. Ticketing system and display on call order screen.

Full control of reparations

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CRM - sat specific

With direct viewing to equipment, services and service requests (PAT) per customer.

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SMS/E-mail Warnings

Automatic sending of e-mail and/or SMS to the customer, with information on the repair status of the equipment and budget amounts.

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Service order module

Specific module where the application scans with equipment, customer and technical control are recorded.

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Management of equipment series and history of interventions

Possibility of verification of interventions by serial number research among others.

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Digital archive

Possibility to archive documents in the work order. Storage of all necessary documentation and relating to the work order.

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RMA'S Management

Authorization to return goods to the supplier under warranty. Allows the issuance and control of RMA's, associating to the service order.

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Agenda e controlo de tempos

Gestão de tempos completa, geral ou individual, com possibilidade de agendamento e planeamento de assistência externa.

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Intervention p.a.t. request for technical assistance

Registration of requests for technical assistance with time control and status of assistance.

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Management of external shipments and laboratories

Management of equipment outside the company where the equipment was outsourced.

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Automatic checkbox

Creation of detailed customer records with support for multiple contacts and addresses.

ON-PREMISES OR CLOUD STORE NETWORK
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Allows integrated backup creation, list/history maintenance, and automatic backup reset.

Allows integrated backup creation, list/history maintenance, and automatic backup reset.

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